Shipping & Returns

Delivery time

Local: If you have ordered and asked for a local pick up, we will endeavour to have your order ready within 24 hours of placing your order (Monday to Friday). You will be notified by either text or email when the order is ready for collection. 

Nationwide: Orders are usually sent within 48 hours of receiving the order. You will be sent a tracking number once your delivery is with the courier. Please place your order by Tuesday if you require the delivery in the North Island by Friday of the same week. Unfortunately we can't control what happens when your order leaves us, occasionally couriers are unable to deliver within the overnight delivery time requested.

Shipping Costs

We have a flat rate for nationwide deliveries of $5.50 for orders under $65. Rural delivery is $8 for orders under $65.

Orders between $65 and $300 are free!

If you have a bulk order, please contact us for a custom shipping rate.

Returns

Please consider your order carefully as we have a no return policy unless you have received faulty goods.

Refunds

We guarantee the highest quality of all of our products. However if you are not satisfied with your purchase please read below. Decisions will be made on a case-by-case basis.

If the item matches the description by Badass Brownies and the buyer is unsatisfied, Badass Brownies is not responsible for a refund.

If the product you have bought is unsatisfactory we will provide a remedy as required by the Consumer Guarantees Act. Please email photos and description of the faults to hannah@badassbrownies.co.nz and we'll be in touch for further information.